Privacy Policy

Updated on June 02, 2022

Article 1. – General provisions – Site owner contact details

These conditions (hereinafter “Conditions”) apply to the use of all websites (also mobile sites), including elements and applications, created or owned by the entity whose full contact details are listed on the “contact” page (hereinafter “the Company”) (hereinafter the “Sites”).

The term “user” refers to any person who accesses the Sites (hereinafter “User”).

By using the Sites, the User fully and unconditionally accepts the Conditions applicable thereto and undertakes to comply with them.

If you do not accept the Terms, you must refrain from using the Sites and/or Services.

In the event of non-compliance with the Conditions, the Company reserves the right to refuse access to the Sites, without prejudice to its right to demand compensation from any third party for any direct or indirect damage that may result from such non-compliance.

The Company reserves the right to modify the Terms of Use in whole or in part at any time without prior notice.

You are therefore advised to consult the Terms of Use regularly so that you are always informed of the most recent version.

Article 2. – Use of the Sites

In principle, use of the Sites is free of charge. To use certain Sites, the User must register, provide certain data and/or create an access code and/or password.

If the User refuses, it will not be possible to use the relevant parts of the Sites.

In the event of chargeable use of certain Sites, the User will be informed in advance of the applicable conditions, prices and method of payment.

The Company provides the User of the Sites with a non-exclusive, non-transferable license, for an indefinite period, to download the content of the Sites for the sole purpose of displaying it on a single computer.

However, this license may be revoked at any time, without justification.

The User may also print a copy of the content of the Sites, for his or her own personal use and without any modification being made to the content.

The Sites may only be used for personal and private purposes by individuals and exclusively for internal purposes by professionals.

Consequently, any use of the Sites for commercial purposes is strictly prohibited.

Users undertake to refrain from any action likely to destroy the Sites or disrupt their proper operation.

In the event of abuse or improper use, the Company reserves the right to suspend and/or remove the User’s access to the Sites without formal notice or warning.

Article 3. – Copyright and database producer’s rights

All copyrights, trademarks, patents, intellectual property rights and other proprietary rights applicable to the Sites belong at all times to the Company.

The Sites and/or Services constitute both a work protected by copyright and databases on which the Company holds the copyright and producer’s rights.

The texts, layouts, drawings, photos, films, graphics and other elements of the Sites are protected by copyright.

The copying, adaptation, modification, translation, arrangement, public communication, rental or any other form of exploitation of all or part of the Sites, in any form whatsoever and by any means whatsoever, in particular electronic, mechanical or other, is strictly prohibited without the prior written authorization of the Company.

Any infringement of these rights may result in civil or criminal proceedings.

Article 4. – Trademarks and trade names

The names, logos and other signs used on these Sites (in particular the Company’s logos and names) are legally protected trademarks and/or trade names.

Any use of these or similar signs is strictly forbidden without the prior written authorization of the Company.

Article 5. – Responsibility

The Company will do everything in its power to ensure the proper operation of the Sites.

Except in the case of wilful misconduct and/or mandatory legal provisions to the contrary, the Company declines all liability for any loss or damage (direct, indirect, material, immaterial, etc.) resulting from :

(1) the content of the Sites. The Company does not guarantee the accuracy, sufficiency or completeness of the information on the Sites. The information available on the Sites, in particular that relating to the products and services offered for sale, is subject to change without notice. The Company takes great care in creating, updating and maintaining the site. Should the User nevertheless note the presence of inaccurate or obsolete information on the site, or of prejudicial or illicit content, or should he consider that one of his rights (intellectual or other) has been violated, he is urged to report it;

(2) the use made of the Sites;

(3) Site safety. This provision applies in particular to possible computer viruses, errors or fraud;

(4) the accessibility/availability of the Sites. The Company does not guarantee the permanent availability, via all technical means, without error or interruption, of all functions of the Sites, nor the immediate repair of errors or the immediate restoration of interruptions.

The Company also has the right to refuse or terminate access to additional Sites and Services at any time and without prior notice.

The Company cannot be held responsible for services and/or products, nor for their invoicing, if these are offered by third parties and accessible via the Sites, not even if the Company receives remuneration for this, nor if it ensures the invoicing of these services and/or products on behalf of third parties.

In cases where the Company is liable, its liability is limited to the sum of €100.00. The aforementioned limitations and/or exclusions of liability on the part of the Company apply insofar as they are valid under the applicable law.

Article 6. – Respect for privacy – processing of personal data

The Company and the User undertake to comply with the regulations in force applicable to the processing of personal data and, in particular, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27/04/2016 (RGPD).

The Company collects and processes the identity and contact data it receives from the User and any other useful contact person. The purposes of this processing are the execution of an agreement, the management of customers and their orders, accounting and direct prospecting activities, such as the sending of promotional or commercial information. The legal bases are the performance of a contract, the User’s consent, compliance with legal and regulatory obligations and/or the Company’s legitimate interests.

The aforementioned personal data will be processed in accordance with the provisions of the General Data Protection Regulation and, unless the User consents otherwise, will only be transmitted to subcontractors, recipients and/or third parties insofar as this is necessary for the aforementioned purposes.

The User is responsible for the accuracy and up-to-dateness of the personal data he provides to the Company and undertakes to comply strictly with the provisions of the General Data Protection Regulation with regard to the persons whose personal data he has transmitted, as well as with regard to any possible personal data he may receive from his own customers.

Refrigo keeps personal data only for as long as is reasonably necessary to fulfil the purposes for which they are processed. This period is in any case less than : 3 years

By giving their consent when entering or communicating their personal data or by voluntarily continuing to browse the Sites or when entering into a contract with the Company, the User consents, in addition to the processing operations defined above, to the collection and use of their personal data in the manner defined below.

The Company collects personal identification information (name, address, telephone number, e-mail address, total number of visits to the site, number of visitors to each page of the site, IP addresses, cookie).

By subscribing to our newsletter, you consent to the processing of your personal data in accordance with the general principles of the General Data Protection Regulation. You can unsubscribe at any time by exercising your right to oblivion/right of deletion.

You can easily unsubscribe at any time via the unsubscribe links in each email you receive.

Right of access : the User has the right to ask at any time whether his or her data has been collected, for how long and for what purpose.

Right of rectification : the User has the right to request that false or incomplete data be corrected or completed at any time by simple request.

Right to restrict processing : the User may request that the processing of his/her data be restricted. This means that the data in question must be “marked” in our IT system, and cannot be used for a certain period of time.

Right to erase data (‘right to be forgotten’): Subject to the exceptions provided for by law, the User has the right to demand that his or her data be erased. If the User wishes to deactivate the Company’s ability to use his/her personal data, he/she simply needs to write to the address given in article 1.

Right to data portability: The User may request that his or her data be transmitted to him or her in a “structured, commonly used and machine-readable format”.

Right to object and automated individual decision-making : Users have the right to object to the processing of their personal data at any time.

Right to complain The user has the right to lodge a complaint concerning the processing of his/her personal data by Refrigo with the Belgian Data Protection Authority. Further information can be found on the website: www.autoriteprotectiondonnees.be

Complaints can be submitted to the following addresses:

Data Protection Authority

Rue de la Presse 35, 1000 Brussels

Tel. +32 3274 48 O0

Fax. +322 27448 35

E-mail: contect@apd-gba.be

The Company undertakes to implement technical and organizational measures guaranteeing an adequate level of security to protect the confidentiality of data. The Company shall notify the customer of any personal data breach of which it is aware.

Article 7. – Cookies

A cookie is a small text file saved by a website’s server in the browser of your computer or mobile device when you visit that website. The cookie contains a unique code that enables us to recognize your browser during your visit to the website (“session cookie”) or during future repeated visits (“permanent cookie”). Cookies may be placed by the server of the website you are visiting or by partners with whom this website collaborates. A website’s server can only read the cookies it has set itself; it has no access to any other information on your computer or mobile device. Cookies are stored on your computer or mobile device in your browser’s directory. The contents of a cookie generally consist of the name of the server that placed the cookie, an expiry date and a unique encrypted code. Cookies generally make it easier and faster for visitors to interact with the website. They also help visitors navigate between different parts of the website. Cookies can also be used to make a website’s content or advertising more relevant to the visitor, and to tailor the website to the visitor’s personal tastes and needs.

Functional cookies are required to enable you to visit the Sites and use certain parts of them. These cookies enable you, for example, to navigate between different sections of the websites and to fill in forms.
If you refuse these cookies, some sections of the website may not function properly, or at all.

The Sites place a cookie on your computer for the purposes of statistical analysis and site audience measurement, and to simplify access to the site. This cookie records information about visitors’ browsing on the site. It stores information entered by you during your visit, namely certain information concerning the visitor, such as the domain name and host computer from which the visitor browses the Internet, the Internet Protocol (IP) address of the computer used, the date and time of the visitor’s browsing on the Sites and the URLs from which the visitor came to the site.

Article 8. – Hyperlinks

The Site may include links to other websites. Insofar as the Company cannot control these sites, it cannot be held responsible for their availability. It cannot be held responsible for the content, advertising, products, services or any other material available on or from these sites. In addition, the Company shall not be liable for any actual or alleged damage or loss arising out of or in connection with the use of or reliance on any content, goods or services available on these sites.

Article 9. – Jurisdiction and applicable law

Belgian law applies to the Sites and the courts of the judicial district of the Company’s registered office have exclusive jurisdiction in the event of disputes arising from the use of the Sites.